Shipping Policy

At Bearcat Love Industries LLC (“Bearcat,” “we,” “our,” “us”), we’re committed to delivering your seltzer with a higher purpose safely, quickly, and in compliance with all hemp-related laws and regulations.

Order Processing

  • Orders are processed within 1-3 business days (Monday-Friday, excluding federal holidays).
  • You’ll receive an email confirmation and tracking number once your order ships.
  • Shipping times vary by destination, but most orders are estimated to arrive within 3-7 business days after fulfillment.  You may have the option to choose a faster delivery method upon checkout.  Delivery dates are estimates only and are not guaranteed by us.  We are not liable for delays in delivery.
  • Risk of loss shall pass to you when Bearcat deposits the order with the carrier.

Order Tracking

  • After placing your order, you will receive an email confirmation with your order number.  Please retain this email for your records.  You will receive additional email notifications as to the status of your order throughout the fulfillment process, which may include shipment tracking information.  Additional notification emails you may receive include order processing, shipment confirmation, or special notifications about issues in processing your order.
  • To track the status of your order, you can visit the drinkbearcat.com Order Tracking page.  Key in your order number and email address used to place your order to check the status.
  • Shipment tracking information may not immediately be available upon shipment.  Please allow up to 2 business days for tracking information on third-party carrier sites to be accessible.
  • You can reach out to us at orders@drinkbearcat.com any time for questions on your order.

Shipping Locations

We currently ship to Florida only.

Age Verification

By purchasing from drinkbearcat.com, you confirm that you are 21 years of age or older.
We may use age-verification tools at checkout and/or require an age-appropriate adult signature upon delivery.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and delivery method that you choose prior to paying for your order.

Temperature-Sensitive Products

Our beverages are sensitive to extreme temperatures. To preserve freshness and quality:

  • Retrieve your package promptly after delivery
  • Avoid leaving packages in direct sunlight, vehicles, or freezing conditions

Bearcat is not responsible for product degradation or damage due to weather exposure or unattended deliveries.

Incorrect or Undeliverable Addresses

Please verify your shipping address carefully before checkout.  We are unable to fully refund or replace orders free of charge that are returned due to an incorrect or incomplete address.

Damaged, Defective, or Incorrect Items

Any claims for shortages, damaged products, or discrepancies in any shipment must be sent to Bearcat no later than twenty-four (24) hours after receipt of the shipment.  If your order arrives incorrect, damaged and/or leaking, or if any can is not fully intact, please contact us promptly—we’ll always do our best to make it right.

A dented or scratched can that is able to be opened as normal, can stand upright, is not punctured, and has not leaked is still considered safe to consume and does not qualify for a refund or replacement.

To request a replacement or store credit, please email orders@drinkbearcat.com within 24 hours of receipt to start the claim process and include:

  1. Your order number
  2. Photos showing the issue
  3. A brief description of what happened and your preferred remedy—replacement or store credit

We’ll review your request and respond within 1-3 business days with next steps.  We will issue a credit for claims that are approved, or notify you of disapproval and the reason for disapproval, within fifteen (15) days of receipt of the claim.

Lost or Missing Packages

If tracking shows your package as delivered but you haven’t received it:

  • Check with neighbors or your local postal or carrier office first — sometimes packages are mis-scanned or delivered to the wrong location.
  • If it remains missing after 2 business days, contact us.  We’ll investigate with the carrier and offer a resolution on a case-by-case basis.
  • We do not accept returned packages except for orders returned by the carrier due to insufficient address information, undeliverable location, or damage while in transit under the carrier’s possession.

Need help?

If you have any questions about your order shipment, reach out to us at:
📧 orders@drinkbearcat.com
🌐 www.drinkbearcat.com

We strive to deliver a superb customer experience.  Thank you for your understanding and cooperation with our policies.